Cancellation, Return, Exchange and Refund Policy

At TaMa, we carefully inspect and package every product before dispatch. However, if you experience an issue with your order, please review the policy below and contact our customer support team within the applicable timeframe.

Order Cancellation

An order may be cancelled only before it has been shipped.

To request a cancellation, contact us with your order number through:

• WhatsApp: +91 9258779922
• Call: +91 6395364836
• Email: thetamastores@gmail.com

Once an order has been shipped, it cannot be cancelled. However, if the product is eligible for return or exchange, you may submit a request after receiving it, subject to the conditions mentioned below.

TaMa reserves the right to cancel an order due to product unavailability, incorrect pricing, payment-related issues, an incomplete delivery address or any other unavoidable circumstances. If a prepaid order is cancelled by TaMa, the complete amount paid will be refunded to the original payment method.

Return and Exchange Eligibility

Returns and exchanges are available only for selected products. The eligibility applicable to a product will be mentioned on its respective product page.

Unless stated otherwise on the product page, an eligible return or exchange request must be raised within three days of delivery.

A return or exchange may be considered when:

• An incorrect product has been delivered.
• The product has arrived damaged or defective.
• The product is eligible for return or exchange according to its product-page policy.
• All applicable return conditions mentioned below have been fulfilled.

Submitting a request does not automatically guarantee approval. Every request will be reviewed by our customer support team before a return or exchange is authorized.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or different from what you ordered, please contact us within three days of delivery.

Share the following information to help us assess and resolve the issue:

• Your order number
• Clear photographs of the product
• Photographs of the outer and inner packaging
• A short video showing the issue, wherever possible
• A brief description of the problem

Please retain the product and all its original packaging until your request has been reviewed. Depending on product availability and the nature of the issue, TaMa may offer a replacement, exchange or refund.

Minor variations in colour, texture, grain, finish or handcrafted detailing may occur because of differences in materials, artisan techniques, photography and screen settings. Such natural variations may not be treated as manufacturing defects.

Conditions for Return or Exchange

To qualify for a return or exchange:

• The request must be submitted within the applicable return period.
• The product must be unused, unwashed and undamaged after delivery.
• The product must be returned in its original condition.
• All original tags, accessories, manuals and complimentary items must be included.
• The original product packaging must be intact.
• The product must be packed securely to prevent damage during transit.
• Proof of purchase or the TaMa order number must be provided.

TaMa may decline a return or exchange if the product does not meet these conditions or if it is returned damaged, incomplete, used or without its original packaging.

Non-Returnable and Non-Exchangeable Products

The following products cannot ordinarily be returned or exchanged:

• Customized, personalized or logo-branded products
• Corporate or bulk orders produced according to approved specifications
• Products specifically marked as non-returnable on their product pages
• Products damaged because of misuse, mishandling, improper care or normal wear and tear
• Products returned without their original packaging, tags or accessories
• Return requests submitted after the applicable return period

This restriction does not affect any rights available to a customer under applicable consumer-protection laws in cases involving defective, damaged, incorrectly supplied or materially misrepresented products.

How to Request a Return or Exchange

To submit a request, contact us through WhatsApp or email and provide your order number, reason for the request and supporting photographs or videos.

Please do not send a product back without receiving confirmation and return instructions from our team. Unauthorized returns may not be accepted or processed.

Once the request is approved, we will arrange a reverse pickup where the service is available. If reverse pickup is unavailable at your location, you may be asked to securely self-ship the product to our office:

TaMa

B-84, Dayanand Colony

Peetal Nagri, Moradabad – 244001

Uttar Pradesh, India

Please retain the shipping receipt and tracking details until the return has been completed.

Return and Exchange Charges

Return or exchange shipping charges may apply depending on the reason for the request, the product and the delivery location. Any applicable charge will be communicated before the return is approved.

If the return is accepted because TaMa delivered a damaged, defective or incorrect product, TaMa will bear the approved return or replacement shipping cost.

For other approved return or exchange requests, reverse-pickup or self-shipping charges may be deducted from the refund or paid by the customer, as communicated by our support team.

Inspection and Approval

Returned products are subject to inspection after they are received by TaMa.

If the product passes the quality check and meets all applicable return conditions, the exchange or refund will be approved. If it does not meet the conditions, TaMa may decline the request and return the product to the customer, subject to payment of the applicable shipping charges.

Refunds

Once the returned product has been received, inspected and approved, the refund will be initiated within five to seven working days.

For prepaid orders, the refund will ordinarily be issued to the original payment method. The time required for the amount to appear in your account may vary depending on your bank, card issuer or payment provider.

For Cash on Delivery orders, approved refunds will be processed through a bank transfer or another available electronic payment method after the customer provides the required and verified payment details.

Original shipping charges, return shipping charges, convenience fees and Cash on Delivery charges, where applicable, may be non-refundable unless the return resulted from a damaged, defective or incorrect product supplied by TaMa.

Exchanges

An approved exchange is subject to product availability.

If the requested replacement is unavailable, TaMa may offer:

• An alternative product of an equivalent value
• Store credit, with the customer’s agreement
• A refund according to the applicable refund policy

Any price difference or additional shipping charge will be communicated before the exchange is processed.

Policy Updates

TaMa may update this policy periodically to reflect operational or legal requirements. Any revised policy will apply to orders placed after the updated policy is published on the website.

The policy and return eligibility displayed at the time an order is placed will ordinarily apply to that order.

Contact Us

For cancellation, return, exchange or refund assistance, contact:

TaMa Customer Support

Call: +91 6395364836

WhatsApp: +91 9258779922

Email: thetamastores@gmail.com

Address: B-84, Dayanand Colony, Peetal Nagri, Moradabad – 244001, Uttar Pradesh, India