Terms and Conditions

Welcome to TaMa. These Terms and Conditions govern your access to and use of tamastores.com, including any purchases made through the website and any related services offered by TaMa.

By accessing our website or placing an order, you confirm that you have read and agreed to these Terms and Conditions, along with our Privacy Policy, Shipping Policy and Cancellation, Return, Exchange and Refund Policy.

If you do not agree with these Terms, please discontinue using the website.

1. About TaMa

TaMa is a home and lifestyle brand born in Moradabad, offering thoughtfully designed serveware, copper drinkware, clocks, home décor, festive products, spiritual accents, eco-friendly accessories and gifting solutions.

Our products may include handcrafted or artisan-finished elements. Natural variations in texture, colour, grain, pattern, dimensions and finishing contribute to the individual character of these products and may not constitute defects.

2. Eligibility to Use the Website

You must be at least 18 years old and legally capable of entering into a binding contract to place an order through this website.

A person under the age of 18 may use the website only under the supervision and with the consent of a parent or legal guardian. The parent or guardian will be responsible for the minor’s use of the website and any resulting transaction.

By placing an order, you confirm that the information submitted by you is accurate, complete and current.

3. Permitted Use

You may use the website only for lawful, personal and legitimate shopping purposes.

You must not:

• Use the website for any illegal, fraudulent or unauthorized activity.
• Attempt to interfere with the website’s security, performance or functionality.
• Introduce viruses, malware, harmful code or automated systems intended to disrupt the website.
• Access restricted areas of the website without authorization.
• Copy, reproduce, scrape, republish or commercially exploit website content without written permission.
• Place false, speculative or fraudulent orders.
• Impersonate another individual or misrepresent your identity.
• Submit abusive, misleading, defamatory or unlawful content.

We may restrict or terminate access where we reasonably believe that these Terms have been violated.

4. Account Information

Certain website features may allow or require you to create an account.

You are responsible for:

• Providing accurate and updated information.
• Maintaining the confidentiality of your login credentials.
• Restricting unauthorized access to your account.
• Informing TaMa promptly if you suspect unauthorized activity.

Any order placed through your account may be treated as authorized by you unless you notify us otherwise at the earliest possible opportunity.

5. Product Information

We make reasonable efforts to present product descriptions, images, measurements, materials, finishes and care instructions accurately.

However:

• Product colours may appear slightly different because of photography, lighting and screen settings.
• Handmade and natural-material products may display minor variations in texture, pattern, grain, finish, weight or dimensions.
• Product packaging may change without materially affecting the product.
• Decorative accessories shown in lifestyle photographs may not be included unless specifically mentioned in the product description.
• Measurements and capacities may be approximate unless expressly stated otherwise.

Please read the complete product description, dimensions, material information and care instructions before placing an order. Contact us if you need clarification about a product.

6. Handcrafted Products and Natural Variations

Several TaMa products reflect artisan techniques or use materials such as wood, metal, copper, brass-finish surfaces, cork and fabric.

Small variations, tool marks, natural grain, colour differences or minor irregularities may be part of the making process. These characteristics make each piece distinctive and are not ordinarily considered manufacturing defects.

Metal and copper products may naturally develop patina, oxidation or changes in appearance over time. Product life and finish depend on use, handling, storage, environment and compliance with the provided care instructions.

7. Product Care and Intended Use

Customers must follow the care and usage instructions provided on the product page, packaging or accompanying material.

Unless specifically described as suitable for a particular purpose:

• Decorative products should be used for décor only.
• Products should not be placed in a microwave, dishwasher or oven.
• Harsh chemicals, abrasive cleaners and prolonged moisture exposure should be avoided.
• Copper and metal products should be cleaned and stored according to their material-specific care instructions.
• Products should be kept away from fire, excessive heat and unsafe environments.

TaMa will not be responsible for damage resulting from misuse, improper cleaning, accidental damage, unauthorized alteration or failure to follow care instructions.

No content on our website should be interpreted as medical or health advice. Any traditional benefits associated with copper or other materials are general information and should not replace professional medical guidance.

8. Pricing and Taxes

All prices are displayed in Indian Rupees unless stated otherwise.

Product prices, offers and availability may change from time to time. A price change will not ordinarily affect an order that has already been confirmed, except where an obvious pricing or technical error has occurred.

Applicable taxes will be included or displayed during checkout as required. Shipping, Cash on Delivery, customization, special packaging or other applicable charges may be shown separately before payment.

For bulk and corporate orders, quoted prices may depend on quantity, customization, packaging, shipping destination and applicable taxes.

9. Offers, Coupons and Promotions

Discounts, coupon codes, free shipping and promotional offers may be subject to separate eligibility requirements and validity periods.

Unless expressly stated:

• Offers cannot be combined.
• A coupon cannot be exchanged for cash.
• Discounts apply only to eligible products.
• Offers remain subject to stock availability.
• Promotional benefits may be withdrawn where misuse or a technical error is identified.
• A minimum order value may apply.
• Shipping, customization and packaging charges may remain payable.

Any countdown timer, limited-period offer or promotional message displayed on the website should be read together with its stated validity and conditions.

10. Orders and Acceptance

Adding a product to the cart does not reserve it.

After you place an order, you may receive an acknowledgement by email, SMS or another communication method. This acknowledgement confirms receipt of the order but does not necessarily constitute final acceptance.

An order is accepted when it has been verified and confirmed for processing or dispatch.

We may contact you to verify:

• Your contact or delivery information.
• Payment status.
• Product selection.
• Customization requirements.
• Availability or delivery feasibility.

For customized, corporate or bulk orders, production will begin only after the specifications, quantities, prices, timelines and payment terms have been approved by both parties.

11. Right to Decline or Cancel an Order

TaMa may decline, limit or cancel an order for legitimate reasons, including:

• Product unavailability.
• Incorrect pricing or product information.
• Payment failure or suspected fraud.
• An incomplete or undeliverable address.
• Unserviceable delivery location.
• Unusually large or duplicate orders requiring verification.
• Misuse of an offer or coupon.
• Circumstances beyond our reasonable control.

If TaMa cancels a prepaid order, the amount received for the cancelled items will be refunded according to the applicable refund process.

Customers may request cancellation only before an order has been shipped, in accordance with our Cancellation, Return, Exchange and Refund Policy.

12. Payments

Payments may be processed through independent payment gateways or financial-service providers.

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method.
• The payment and billing information is accurate.
• You authorize the applicable payment provider to process the transaction.

TaMa does not ordinarily store complete card or banking credentials. Payment processing may remain subject to the terms, security measures and privacy practices of the relevant provider.

If an amount is deducted but the order is not confirmed, contact us with the transaction details. Resolution time may depend on the bank or payment provider.

13. Cash on Delivery

Cash on Delivery may be available only for selected products, order values and delivery locations.

We may contact you to verify a Cash on Delivery order before dispatch. Failure to confirm the order may result in delay or cancellation.

Repeated refusal of confirmed Cash on Delivery orders may lead to restricted access to this payment option.

Customized, corporate and bulk orders may require advance payment and may not qualify for Cash on Delivery.

14. Shipping and Delivery

Orders are shipped according to our Shipping Policy.

Delivery dates are estimates and may be affected by courier operations, weather, public holidays, regional restrictions, incorrect addresses, failed delivery attempts or events beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and an active contact number. Additional charges arising from an incorrect address, customer-requested redirection or repeated delivery failure may be payable by the customer.

Risk associated with the shipment will be handled according to applicable law and our published shipping and return policies.

15. Inspection at Delivery

Please inspect the outer packaging when the order is delivered.

If the package appears visibly damaged, tampered with or opened, record the condition through photographs or video wherever possible and contact TaMa promptly.

Claims involving a damaged, defective, missing or incorrect product must be reported within the timeframe stated in our Cancellation, Return, Exchange and Refund Policy.

16. Returns, Exchanges and Refunds

Returns, exchanges and refunds are governed by our published Cancellation, Return, Exchange and Refund Policy, which forms part of these Terms.

Eligibility may depend on:

• The product category.
• The reason for the request.
• The applicable return window.
• The condition of the returned product.
• Availability of original packaging, tags and accessories.
• The product-specific policy displayed at the time of purchase.

Customized, personalized and logo-branded products cannot ordinarily be returned or exchanged unless they arrive damaged, defective, materially different from the approved specifications or incorrectly supplied.

Nothing in these Terms limits any non-waivable rights available under applicable consumer-protection laws.

17. Customized, Corporate and Bulk Orders

Customized, corporate and bulk orders may be subject to separate quotations, minimum quantities, payment schedules, production timelines and approval requirements.

Customers are responsible for carefully reviewing and approving:

• Product selection.
• Quantities and dimensions.
• Logo files, spelling and artwork.
• Placement and colour of customization.
• Packaging requirements.
• Delivery address and deadline.
• Final quotation and taxes.

Once customization or production has begun following approval, the order may not be cancelled or modified.

Reasonable differences may occur between digital previews and final production because of material, printing, engraving, screen colour and manufacturing processes.

The customer confirms that they have permission to use any logo, trademark, artwork or content supplied to TaMa for customization.

18. Intellectual Property

Unless otherwise stated, the website and its contents—including the TaMa name, logo, product names, photographs, videos, graphics, text, designs, layout and promotional material—are owned by or licensed to TaMa and are protected by applicable intellectual-property laws.

You may browse the website and retain order-related information for personal use. You may not reproduce, modify, publish, distribute, sell, commercially use or create derivative material from our content without prior written permission.

Unauthorized use of TaMa’s brand identity, images or product content may result in appropriate action.

19. Customer Reviews and Submitted Content

If you submit a review, photograph, video, testimonial, comment or other content, you confirm that:

• The content is based on your genuine experience.
• You own it or have permission to share it.
• It does not violate another person’s rights.
• It is not unlawful, abusive, defamatory, misleading or harmful.

You grant TaMa a non-exclusive, royalty-free permission to display and use submitted content for website, social-media and promotional purposes, unless you request otherwise in writing.

We may moderate or remove content that violates these Terms, but we are not obligated to publish every submission.

20. Third-Party Services and Links

Our website may contain links to third-party platforms or use external services for payments, communication, analytics, social media and delivery.

These third parties operate independently and may have their own terms and privacy policies. TaMa is not responsible for third-party websites or services that are outside our control.

A link or integration does not necessarily constitute an endorsement.

21. Website Availability and Information

We aim to keep the website and its information available, current and accurate. However, temporary interruptions, maintenance, technical errors or delays may occur.

We may correct typographical errors, update content, suspend features or modify the website where reasonably necessary.

If an error materially affects an order, we will make reasonable efforts to inform the customer and provide an appropriate resolution.

22. Disclaimer and Limitation of Liability

Nothing in these Terms excludes liability that cannot legally be excluded.

To the extent permitted by applicable law, TaMa will not be responsible for indirect or consequential losses arising from:

• Unauthorized or improper use of a product.
• Failure to follow care or safety instructions.
• Website interruptions outside our reasonable control.
• Acts or omissions of independent third-party services.
• Events beyond our reasonable control.

Any limitation of liability will remain subject to applicable consumer-protection laws and the specific facts of the transaction.

23. Indemnification

To the extent permitted by law, you agree to compensate TaMa for reasonable losses, claims or expenses resulting from your unlawful use of the website, violation of these Terms, infringement of third-party rights or unauthorized use of content supplied by you for customization.

This provision does not apply to losses caused by TaMa’s own unlawful conduct.

24. Events Beyond Reasonable Control

TaMa will not be liable for delay or failure caused by circumstances beyond reasonable control, including natural disasters, extreme weather, fire, epidemic, government restrictions, strikes, transport disruption, courier interruption, internet failure or civil disturbance.

We will make reasonable efforts to communicate material delays and fulfil or resolve affected orders.

25. Privacy

Personal information collected through the website is handled according to our Privacy Policy.

By using the website, you acknowledge that your information may be processed to manage orders, payments, delivery, support, fraud prevention and other legitimate business requirements described in that policy.

26. Suspension or Termination

We may suspend or terminate access to the website if a user commits fraud, repeatedly misuses services, violates these Terms or threatens the security or lawful operation of the website.

Termination will not affect rights, payments or responsibilities that arose before termination.

27. Changes to These Terms

We may revise these Terms to reflect changes in our services, operations or legal obligations.

The latest version will be published on this page with an updated revision date. Changes will ordinarily apply prospectively and will not unfairly alter the terms governing an order already placed.

Continuing to use the website after an update means that you accept the revised Terms for future use and transactions.

28. Severability and Waiver

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply.

A delay or failure by TaMa to enforce a provision does not permanently waive its right to enforce that provision later.

29. Governing Law and Dispute Resolution

These Terms are governed by the laws of India.

Customers are encouraged to contact TaMa first so that we can attempt to resolve any concern fairly and promptly.

Subject to applicable consumer-protection laws and any jurisdiction available to consumers under those laws, disputes will be subject to the jurisdiction of the competent courts in Moradabad, Uttar Pradesh.

30. Grievance Redressal

For an order-related complaint or grievance, please contact:

Email:  thetamastores@gmail.com

Telephone: +91 6395364836

Address: B-84, Dayanand Colony, Peetal Nagri, Moradabad – 244001, Uttar Pradesh, India

Customer-support hours: 10 AM until 7 PM (Monday to Saturday)

Please mention your order number and provide a clear description of the issue. We will acknowledge and address grievances within the timelines required under applicable law.

31. General Contact Information

TaMa

B-84, Dayanand Colony

Peetal Nagri, Moradabad – 244001

Uttar Pradesh, India

Call: +91 6395364836

WhatsApp: +91 9258779922

Email: thetamastores@gmail.com

Website: tamastores.com