Shipping Policy

TaMa delivers to serviceable locations across India. We work with independent courier partners and make reasonable efforts to dispatch and deliver orders safely and within the estimated timelines below.

Order Processing

Orders placed from Monday to Saturday are generally processed on the same or following business day. In-stock products are ordinarily dispatched within two business days after order confirmation and successful payment or Cash on Delivery verification. Sundays, public holidays, stock verification and unusually high order volumes may affect processing time.

Estimated Delivery

After dispatch, delivery ordinarily takes approximately 4 to 9 business days, depending on the destination, courier availability and local conditions. This is an estimate and not a guaranteed deadline. Remote locations, adverse weather, public holidays, transport disruption, regional restrictions and other circumstances beyond reasonable control may cause delays.

Customized, personalized, bulk, corporate and made-to-order products have separate production and delivery timelines. These will be communicated before the order is confirmed.

Shipping Charges

Applicable shipping charges are calculated according to the order value, product type, package size, weight and delivery location and are displayed at checkout wherever supported. Free-shipping promotions apply only according to the conditions displayed with the relevant offer.

Order Tracking

When tracking is available, the courier name and tracking details will be shared after dispatch through email, SMS or WhatsApp. Tracking updates are supplied by the courier and may take time to appear after shipment creation.

Delivery Address and Contact Details

Customers are responsible for providing a complete delivery address, correct PIN code and active contact number. Contact us immediately if an address correction is required. An address cannot ordinarily be changed after dispatch. Additional charges caused by an incorrect address, redirection or repeated delivery failure may be payable by the customer.

Delivery Attempts

The courier may contact the recipient before delivery. If delivery fails because the recipient is unavailable, the address is incorrect or the recipient cannot be contacted, the parcel may be returned to TaMa. Re-shipping may require payment of additional shipping charges.

Delayed or Missing Shipments

If tracking has not updated for an unusual period or the estimated delivery window has passed, contact us with your order number. We will coordinate with the courier and provide the available update. Courier investigations may require additional processing time.

Damaged or Tampered Packages

If the outer package appears visibly damaged, opened or tampered with, photograph or record its condition before opening wherever possible. Contact TaMa within three days of delivery with the order number, photographs of the outer and inner packaging and clear evidence of the product issue. Retain all packaging until the request is resolved.

Split Shipments

Products from the same order may occasionally be delivered in separate shipments. Where this occurs, available tracking details will be shared for each package. You will not be charged additional shipping solely because TaMa split the shipment.

Contact for Shipping Support

Call: +91 6395364836

WhatsApp: +91 9258779922

Email: thetamastores@gmail.com

Address: B-84, Dayanand Colony, Peetal Nagri, Moradabad - 244001, Uttar Pradesh, India